Yoga Mat Return / Exchange Policy
Yoga Mat Returns / Exchanges
Yoga mats can be returned for a refund or exchange within 30-day days of being delivered to you.
Returns must be free from damage and dirt/marks.
Please note that the shipping cost on the outbound shipment is not refundable.
If you have a faulty item please contact us at firstname.lastname@example.org and include a photo of the defect, and we will provide a pre-paid shipping label. Our return policy does not cover damage caused by sun exposure (natural rubber mats), improper use, or accidents.
How to return items?
Just like you, we want a smooth and easy process – follow the instructions below to send off your return package. Contact us if you need additional help or have questions.
- We ask that you ship back your item(s) using the carrier service of your choosing. At this time we do not offer prepaid labels for returns/exchanges.
- Please include your packing slip with your order number (or a note with your order number, email, full name) in your return package.
- Please include details on whether you are requesting a refund or an exchange for the product(s). If you are requesting an exchange please list the color/item details.
- If no details are included a refund will be issued for any returned products that meet our return conditions.
- At this time, we do not offer prepaid return shipping. Please send your return package to the address listed below:
Please allow for up to 7 business days, once delivered to our facility for our team to inspect and process your request.